Dear [Recipient's Name],
I hope this letter finds you well. I am writing to express my utmost dissatisfaction with the recent delivery of goods from your company, which was plagued by multiple errors in shipping. I trust that you will give careful consideration to my concerns and take appropriate action to rectify the situation promptly.
Firstly, I would like to bring to your attention the incorrect quantity of the delivered goods. As per our purchase order dated [Date], we had requested [number] units of [product]. However, upon inspection, it was revealed that only [number] units were received. This discrepancy has caused significant inconvenience to our operations, as we are now facing a shortage of stock.
Furthermore, there were severe discrepancies in the packaging of the goods. Many of the products arrived damaged, clearly indicating mishandling during transit. The boxes were dented, torn, and even partially opened, jeopardizing the integrity and quality of the items. This reflects poorly on your company's commitment to ensuring safe and secure packaging for its shipments.
Lastly, the delay in delivery is another point of concern. The goods were scheduled to reach our premises by [expected delivery date]. However, they arrived [number of days] late, causing disruptions in our production schedule and affecting our ability to meet customer demands. Such a delay reflects negatively on the reliability and efficiency of your shipping services.
Considering the aforementioned issues, I kindly request that immediate corrective measures be taken. My expectations for resolution are as follows:
a) A prompt investigation into the discrepancies mentioned above, followed by an explanation of what led to these errors and how they will be prevented in the future. b) The immediate shipment of the remaining [number] units of [product] to fulfill our original order quantity. c) Compensation for the damaged goods, either through replacement or a refund equivalent to their value. d) Assurance that future deliveries will be conducted in a timely manner, with due care taken to ensure proper packaging and safe transit.
I expect a formal written response from your company within [reasonable timeframe] to address these concerns and provide a satisfactory resolution. I sincerely hope that this incident will serve as a basis for improvement in your shipping processes, ultimately enhancing customer satisfaction.
Thank you for your attention to this matter. I trust that you will handle this complaint with utmost urgency and professionalism. Should you require any additional information, please do not hesitate to contact me.
Yours sincerely,
[Your Name]
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